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Frequently Asked Questions (FAQ)

Gift voucher

I want to give a buggy route as a gift, how do I do it? You reserve it directly on our website, but instead of choosing the date, you choose to make a gift voucher. This way you get a reservation with a code that the person to whom you give it can redeem it directly on the page any day that this route is operational with availability.

Sorry, still not sure on who's driving

You drive yourself. The instructor guides you and drives in front of you in another vehicle. If for some reason you want to do the route and not drive, the instructor can drive you in a 4-seater buggy. In this case, the price of a 2-seater buggy for 1 person and a 4-seater buggy for up to 3 people (maximum with the guide as driver) will apply. This must be indicated at the time of booking.

Can I take a child? Any Minimum age?

We have already taken from age 1 to 90, but simply recommend you to NOT take small kids on long trips. As of 8 years they will have great fun. Traffic rules apply for buggies aswell so elevator seats will be needed.

Do I need a helmet

No, you dont as they are seatbelt equipped, but if you have one and want to use it, its fine with us.

Is there a minimum of bugies to do a trip?

We only need a minimum of 3 buggies for the Genal Valley Trip. Should you only be 1 or 2 couples, if you let us know with time, we can probably get you sorted anyway.

How can I make a reservation?

  • Contact us by Whatsapp (recommended) at +34 656 836 777
  • Contact us by email
  • Drop us a bell al +34 656 836 777 or from 10:00-13:00h local time from Mon-Thu at +34 952 874 195
  • Do an online reservation on our web

EMAIL

EMAIL

info@topbuggy.es

Mobile phone (only Whatsapp)

Mobile phone (only Whatsapp)

(+34) 656 83 67 77

WhatsApp

Are prices per person or per buggy?

NO. The price marked on the price list is the final price PER BUGGY regardless of the number of people travelling in it. That is to say, if you hire a 2-seater buggy for the Rondando Route it would be 175€ per 2-seater buggy and it doesn't matter if 1 or 2 people are travelling in the vehicle. The same route would be 215€ for a 4-seater buggy, and it doesn't matter if 1, 2, 3 or 4 people travel in the vehicle.

Can I pay with credit card?

  • Yes. You can by credit card on our reservation system of our web
  • Credit card on the day of the experience (except American Express) for direct bookings
  • Cash upon arrival
  • TopBuggy Gift Cards
  • PayPal (prepayment)
  • Yumping, Viator and Tripadvisor
  • Some other coupons. Andaluz Card is also accepted
  • IMPORTANT NOTE: Bookings/reservations need to be paid for on forehand.

I am less than 25 years old but have many years driving experience. I can drive?

The minimum requirements of the insurance company to be able to drive a buggy are age: 25 years old COMPLETED and minimum 2 years of driving licence without exception. Again, without exception. There is nothing we can do about it, if you do not meet both requirements we are sorry to say that you cannot drive any of our buggies. Please do not insist, no need to call and ask if there is any way you can drive if you do not meet the above conditions, and no, you cannot pay extra to drive if you are under 25 or do not have the 2 years driving licence.

I want to rent a buggy without an instructor.

Sorry. We do not rent buggies without an instructor under any circumstances.

Can we change drivers during the trip?

Prices include 1 driver. If you want to change drivers a surcharge of 15€/driver is to be paid regardless the contracted trip.

What do I need to take with me and what do I wear?

We recommend suitable clothes for each season. In summer sunglasses and solar protection are a must. Bathing suits and maybe a towel are also recommended as on most trips you can have a dip in a pond or river. In winter and cold season, warm and preferably waterproof clothing is very recommended. If you wear contact lenses, if you can change them to normal glasses much better. Take good notice that we are in Ronda. We start at +800 meters and we move between the 600 and 1200 meters depending on which trips. It is a mountainous area, this is not Marbella or Cadiz nor Seville and the temperatures lower. It can be cool even in summer especially on the longer trips. YOU ARE NOT ALLOWED TO DRIVE WITH FLIP-FLOPS. If you want to take them because you plan to bathe in one of the rivers or ponds, fine but definately not to drive. Note that you can even be fined by traffic police should you do so even in your own car, so you are warned!

Am I going to get dirty?

Except for the Gorge and Gorge XL trip, you are probably going to get stained or even wet almost for sure, either with dust water or mud, so please bring appropriate attuendo. We only have emergency (rain) ponchos... so resuming... yes you probably will get dirty. A Polaris RZR is an open vehicle so you are most likely to get dirty and/or get wet. Ofcourse this depends mainly on the desire to have fun. It also depends on the trip you have chosen, time of the year, and weather conditions. We insist on advising you to bring warm clothes in winter and if possible also waterproof. Gloves do come in handy at times. Some spare/replacement clothing isn´t a bad idea if you are staying for lunch or visiting Ronda afterwards. We have shower facilities so the worst can always be removed here. Please, we dont want to scare you, but again this mainly depends on how you drive, but the vast majority gets excited and doesn't miss a puddle...

Can I choose the buggy?

The buggies are all pretty much the same with similar performances. By the time you arrive the guide will have the vehicles ready. Usually our clients organize themselves with the buggies when there is more than one couple/family. Even then, the first one to arrive is the one that has most choice.

Can we have a private trip (just our family without others)?

Yes, but only if a surcharge is paid for. For longer trips and 4-5 buggies, we promise you we will do our very best to make them private whenever we can, but we can only assure to do so if the surcharge is paid for.

I have my own camera/Gopro to record the trip can I take it?

Of course! Some buggies already have the Gopro-type fixtures.

If it rains, does the tour/trip operate?

We don't panic about a little rain, but if the day has become really impossible or the forecast indicates so, the route is suspended. We always try to give plenty of notice in advance. It would imply a change of date at no cost or a change of the reservation to gift voucher to redeem freely at another time (18 months for redemption).

I have booked and paid an advance. If I can't go do I lose the money?

If you notify us in time (at least one day before) there is no problem and you do not lose money since we relocate you on another day.

  • Change from booking to gift voucher (redeemable within 18 months of booking): NO COST.

If you want to CANCEL the route and receive a refund of the amount paid in advance, we apply the following rule:

  • Cancellation up to 5 days before of the reserved date: 100% of the reservation is refunded discounting €5 bank charges.
  • Cancellation between 5 and 2 days before the reserved date: 50% of the reservation is returned less €10 as management fees.
  • Cancellation less than 2 days before the reserved date: This entails the loss of the right to refund any amount of the deposit.
  • The refund is only carried out by the same means of payment that was made initially.

Any questions?

Ask us

    What happens if I'm late?

    Above all we like formality and punctuality. Keep in mind that there will surely be more people on the route waiting to leave. Nowadays with technology it is no longer an excuse to be late. Participants must be at our facilities at least 15 minutes before the scheduled departure time. If the route is, for example, at 10.00 a.m., we expect you to be at our facilities at least at 09.45 a.m. We will leave on time. We leave on the hour on the dot. If you are not there by that time -and you have not called us- we will leave, you will be grounded and you will lose your reservation. If you let us know a little earlier and you are not more than 10 minutes late -i.e., in our example, 10:10- we will wait for you. Keep in mind that you may be going out with other people and we would have to be waiting for you, which we suppose you would not like either, so once the buggies start rolling we do not stop, even if we cross paths with you arriving at our facilities. Translated with www.DeepL.com/Translator (free version)

    I have no car. I'm coming by Train or Bus How do I get there?

    If you don't have a car to get here, let us know and we arrange you the pick up/return to Ronda Train Station/Bus/Hotel.

    Are there many driving rules?

    Driving rules can be viewed in Rules (footer). We make sure they are not taken for granted, so please behave if you don't want to spoil the experience for yourselves and others.

    I want to do a gift. Can you give me a gift voucher?

    Yes, the booking engine gives you the option when you make the reservation online. The lucky person will have a period of 18 months to redeem it and choose a date for the route in the same booking engine on our website.

    The money from the gift vouchers is not refunded or returned. You can change the date, but the money is not returned.

    I am trying to book a route but I can't pick the day I'd like to

    If it doesn't let you, there may already be another route scheduled for that day. The most popular are the Tajo and Rondando routes. Check that the route you want to do is available that day. Not all routes are available every day. For example, the Campera is not available on weekends.